Retailing Calls Training & Phone Scripts
MLM Training tools for MLM Consultants business.
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Distributor Training Toolbox
Do what you CAN do, don’t get stressed out by what you can’t do.
Decide what your plan of action will be, using flyers, approaching friends, holding Power Breaks, doing internet marketing & article marketing, or advertising in the newspapers… YOU DECIDE what nature you want your home business to be.
Do the things that you know you already love doing. If you don’t like face-to-face selling, then focus on using the internet and phones. If you love talking to people in person and developing the relationships, you will enjoy the Lunch breaks presentations, home parties, Business Opportunity Meetings with your prospects. Etc.
It is up to you how you choose to set up and run your business!
THE MOST IMPORTANT sales and marketing tool you will ever have is your own obvious and measurable health results when you take the products yourself.
BECOME A PRODUCT OF THE PRODUCT!
Take everything that can assist your health and improve your appearance, it gets you attention, because its strange, extraordinary and unusual…. And so is GETTING RICH, its also strange, extraordinary and unusual, so enjoy it!
And if you mention products to someone and they are not receptive, don’t worry about it.
See how the staff in a large department store take the ‘rejection’ when they come up to you and ask “May I help you?” and you say “No, thanks”….. are they shattered and devastated by your rejection of their services and products…? Of course not. They just move on to the next customer in the store and ask if they can assist them instead.
Neither will you be negatively affected, as you are simply sharing the information, and not every single person you approach in your ‘Store’ will be interested in your products or business opportunity every day.
Just be pleasantly enthusiastic, and naturally excited by your own wonderful health results, and you WILL attract people to you like magic, all wanting to know what you are doing that makes you so energetic, happy, and look so darned good.
Being seen to take and use the products in public is always a good and natural way to attract attention to the products and get questions.
Take your powder to the Juice Bar or local Café and ask them to put some in your Smoothie or Iced Coffee…. Carry a bottle of Aloe Juice diluted with water, and sip from the bottle all day long, which is a great way to get your 2 liters of water every day.
When you eat out in restaurants etc. carry your tablet box and take you vitamins before you eat your meal…. That is guaranteed to raise some questions from people at the table! And you don’t have to pitch into a sales presentation on the spot… you can hand our some cards or flyers, and maybe mention that you do workplace Power Break Lunch Presentations that explain the products and their benefits to all the employees and they get to have free samples to taste test the products and feel the difference themselves….
Just make sure you always carry some cards and flyers with your contact details including your website page address so that they can research the products on their own if they want to get back to you later.
RETAIL INCOME PAYS THE BILLS!
7 out of 10 of our Australian Friends and relatives will die from DIET related disease.
Who do you know with the following symptoms who could benefit from Cellular Nutrition?
Write the number of people you can help:
• Anorxia nervosa
• Blood pressure
• Cardiovascular disease
• Chronic fatigue syndrome
• Fluid retention
• Hitus hernia
• Hot flushes
• Morning sickness
• Multiple sclerosis
• Menstrual problems
• Pre menstrual tension
• Period pain
• Repetitive strain injury
• Varicose veins
Who do you know who would like to:
• Lose weight
• Maintain weight
• Recover well after surgery
• Have more energy
• Have more endurance and stamina
• Gain weight body build have better nutrition
• Go on a cleansing programme
HOW TO TALK TO STANGERS:
Some people find it very difficult to start up conversations with strangers, even if they are at a business networking event, where everyone is supposed to be there to meet other people and share their business details!
So here are a few tips to keep in mind so that you can easily and comfortably make a conversation ‘flow’ even with a total tongue-tied stranger!
When you meet people that you feel would be good in the business, use FORM to qualify them to see if it is worth taking the contact further in the future.
F – FAMILY
O – OCCUPATION
R – RECREATION
M – MESSAGE
• Are you married?
• How many children do you have:
• Where do they go to school?
• Do they participate in sports?
• Are you planning to send them to University?
• How did you get started in your line of work?
• Can you pretty much set your own pace?
• Do you intend to stay at your present job for the rest of your life?
• Is your company paying you what you are worth?
• Can you advance as fast as you desire in your work?
• Have you ever considered your own business?
• Do you play golf? Tennis? Where?
• Do you own your own boat?
• Do you like to travel?
• Where do you go on your vacation?
• What do you plan on doing this… Christmas/Easter/Holiday?
When they have answered some of the above questions, you will decide if you wish to give them the message - THE PLAN.
When you find out that they have higher goals and are looking for something, as them if they are willing to put in some extra effort in order to accomplish them… If they say, “YES” … Then you ask them
“Are you serious about achieving these goals?” and WAIT FOR AN ANSWER..Then tell them you have something which might be the answer for them, and make an appointment to meet with them to go over the business opportunity, or arrange to meet them at the next BOM. Make an appointment.
If you don’t qualify your retail prospects by asking them the hard-nosed questions, you are just another ‘salesperson’ trying to convince them to ‘buy your stuff’….so, when talking to prospective customers, learn to chit-chat casually….
Eg: if they say “I’d be interested, what is it all about?”
Respond with a series of questions like these…..
• “How much weight do you want to lose..?”
• “Are you REALLY SERIOUS, about losing this weight…?”
• “What have you tried before to lose weight…?”
• “Why didn’t it work…?”
This makes it THEIR DECISION to buy, its not your job to SELL to them.
Once you have told someone about what these products can do for them, your responsibility is over.
When discussing the specifics of costs, just break it down into meal portion costs…. (divide total cost by 90 = three meals per day for one month equals XYZ per meal)
Classified Advertisements Text
Flyers & Brochure downloads for Marketing
Simply download this .zip file for Word .doc Flyer templates for Retail and Recruiting.
Just type in and add your name and contact details on the flyer – AND PRINT it out. You can then distribute for free marketing and letterboxing!
Flyers you can personalize
Checklist wall chart of common health problem conditions and appropriate targeted nutrition products to recommend for them:
Herbalife CN Reference Chart
LISTEN: “Cellular Nutrition” This call runs for 20 minutes and is an awesome call explaining "Why Cellular Nutrition" and how it works.
Product Training Call with Dr. Luigi Gratton and Dr. David Heber
LISTEN HERE: http://www.byoaudio.com/play/WqlPYqlx
Retail Phone Script
If you can’t take a call when it comes, it helps if you say “I’m in the middle of a client consultation and I’ve another call on the line, can I have your name and number and I’ll call you back in about 5 to 10 minutes?” This will put you in control of the call when you call them back.
• Hi, may I speak to (their name)?
• Hi, (their name)? My name is (your name) I’m calling you back in regards to your Weight Loss inquiry’.
If they ask questions, Do not answer at this time - tell them “I will answer all your questions but first I need to ask you some questions” then move on quickly!
• May I ask you which paper you saw our ad in… OR… May I ask where you saw our ad ?
- I’m assuming you want to lose weight… how much weight do you think you need to lose?
- Have you tried anything else before to lose your weight?
- Why didn’t it work for you?
- Is there any special reason why you want to lose weight?
- Do you have any health problems?
(At this stage you will find your prospect will tell you why they have gained weight, i.e. been traveling, had a baby, under stress, etc.….. Remember, NEVER interrupt your customer when they are talking, LISTEN, they will tell you every reason why they need these products..... Selling ain't telling, it's LISTENING! And make sure you take notes whilst they are talking!)
• Do you think you are a slight, medium or heavy build?
(WRITE ANSWER DOWN THEN REFER TO WEIGHT / HEIGHT GUIDE)
• O.K. (their name) now I know a little about you, let me tell you WHO WE ARE and what we do.
• We use a range of products call Thermojetics (Manufactured by Herbalife International).
• Have you heard of the Company, or used any of our products or Programs before.
( If they say NO continue )
(If they say YES. Ask what do you know about us?? Regardless of what they say respond with “Ok let me give you some facts” Read on below)
• We are the number 1 Weight Loss Company in the world with over 23 years experience.
• Our Products are available in 58 countries
• We have over 40 MILLION documented testimonies
• Our Programs are completely safe and are SUITABLE for men, women and children.
• You don’t need to COUNT CALORIES… go to any consultations… or starve yourself… ACTUALLY, you can eat your favourite foods.
• We have people who call us to lose over 50 kilos, and some who only want to lose 5 kilos, so I’m sure we will be able to help you.
• The PROGRAMS to CHOOSE from are based on 3 things:
- How much weight you want to lose
- How fast you want to lose it
- Your budget
(Insert your own health results testimonial HERE & explain program you use)
OK (their name) Our Company is only interested in Helping people who are serious about losing their weight… so before I continue I need to know how serious you are about losing your weight!!!
(Listen to them tell you how committed they are to losing the weight this time.) Ok! Now I’ll go through our 3 Programs with you:
1. #1 QuickStart
This program not only helps you to lose your weight, but also cleanses, controls your appetite & cravings, blocks fat intake, converts fat into energy, & reduces water retention. It includes our easy-to-make, delicious meal replacement which is literally a ‘pure food’ that supplies two of your meals a day, it comes in three delicious flavours, French Vanilla, Dutch Chocolate & Berry.
You can mix it with anything you like the taste of, whether it is soymilk, ricemilk, oatmilk, any flavour juice, even mix it into yoghurt & eat it, and lots more. I will include a Recipe sheet for you.
Although I find that soymilk is the best option for appetite control. You also get vitamin & mineral supplements… one that is targeted for inches & cellulite… a fat blocker & an energy supplement. And the best part is that you will still be able to eat your normal main meal.
This program breaks down to only $___ per meal or $___ per day. For a 30 day Program the cost is only $____ . Which is cheaper than the food you are probably currently eating for lunch right now… A sandwich and a drink these days is at least $7, and a cappuccino is $3.00, so you can see how easily you can save money whilst losing your weight.
2. Our next programme is called the Advanced Programme
This programme works on you 24hrs. /day. It includes everything in the Quickstart program plus an extra product called Thermojetics Beverage. Thermo is a tea/beverage and you drink it instead of tea/coffee.
It helps to convert unused fats and calories into energy and burns it off through your body’s natural heat process. So you would expect to notice more efficient inch loss as well as weight loss. You also have an incredible energy increase. The more you drink the more you shrink!
This program breaks down to only $___ per meal or only $____ for a 30-day programme.
3. ULTIMATE PROGRAMME
Our top programme is called The Ultimate Programme, which gives you Ultimate weight and health results, it does it all for you! It burns & blocks fat 24 hours a day, speeds up your metabolism and completely controls your appetite.
The best part is that this programme takes care of those stubborn inches around your thighs, hips and stomach. The programme is the same as the advanced programme, but contains two extra products, Herbal Aloe Vera Juice which is very cleansing and healing internally, it’s like having a shower on the inside, it speeds up weight loss, and also helps with efficient digestion & evacuation.
The other product is called Flora-Fibre which is good for intestinal cleansing, it is like a million little brooms cleansing your intestinal tract, and then it also replaces the good bacteria in your gut, which improves digestion, stops bloating and also makes evacuation more efficient, making weight loss easier.
The ultimate programme will help you lose your weight up to 40% faster. This is the Program I used and it really is the fastest!
This program breaks down to only $_____ per meal or $_____ for a 30-day programme.
• Now, (prospect) which programme do you think sounds like you?
• Once you receive your programme we get you to give us a call so we can personalize your programme and explain exactly how to use it. We also have a personalized follow-up service and speak with you at least once a week to make sure you are using the products properly and getting the results you want once & for all. Although, you can call anytime with any questions on our direct number.
• What Flavor would you prefer?
• Great! Lets get Started
• We accept all major credit cards and PayPal internet payment
• How would you like to pay?
(If they say they don’t have a credit card then Answer “Not a Problem we’ll send it out to you COD through Australia Post” that means you receive a card in the mail, you take that card to the Post Office Mentioned on the back of the card, you then pay the Post Office Cash or EFTPOS”)
• Credit card type – (Visa, M/C, Bankcard)
• Name on card –
• Card Number –
• Expiry –
• Is the delivery address the same as your home address (if not write down new address)
• Delivery will normally be overnight for Credit Card payments or 2-3 days for COD’s.
• Please note everyone who Starts one of our Programs receives a FREE Customer Kit, which includes tablet box, shakers & accessories that will help you use the programme easily. As a customer of ours you are also eligible to receive 10% BONUS DOLLARS, which is offset against your next purchase, for every “Customer” referred back to us.
• Now (their name) You should receive your Program (Day e.g. - Tuesday Next Week) My direct number will be on the labels of the bottles, so call me when you have a quiet moment and I’ll get you started and answer any questions you may have. If for any reason you get an answer service, leave your details, but I’m probably just on the other phone. If I haven’t heard from you I’ll give you a call.
• Look forward to talking to you then. Bye
THIS IS WHERE OUR REAL JOB BEGINS!!!!! FOLLOW UP IS CRITICAL!
With good follow-up your customer will remain on the programme for the amount of months you have stated it will take them to lose their weight. Also, I focus them on the nutritional benefits they are getting as I am following them up, and get them to realize how they are feeling….. this will ensure they will become long term customers with you, and even if they stop once they have lost their weight, with good follow-up and good service, and providing monthly newsletters communications and special offers from time to time, they will always come back to you ***** and they will!!!!!
Q. Will I put the weight back on after I go off the Program / Do I have to stay on this for the rest of my life?
A. Unlike most other Weight Loss Programs, this Program will be retraining your current eating habits to crave and eat less food; once you go off the program your weight will stabilize so you won’t put the weight back on.
Q. Do I have to spend that much money every month?
A. Actually, you never have to spend that much at once again. The products run out at different times so that reordering is more like food shopping. You just give me a call as you start to get low on specific products.
Q. Does this program interfere with any medication that I’m on?
A. No. These are food supplements, which means if you can eat food then you can take our products.
“I’ll Think About IT!!”
What do we say when we hear those 4 dreaded words?
I have to tell you though; It’s been my experience that when someone says they’ll think about it, they won’t call back.”
(Pause ….. sometimes they admit you are right and explain the real reason)
Lots of times the program just isn’t affordable at this time and many people prefer to go on my mailing list in case they are interested in the future.
“The reason I’m telling you all of this is because you’ve already taken the 3 hardest steps
• You decided to take action
• You’ve Contacted me about the program
• You’ve told me you’re serious about losing weight
Your last step is really the easiest - just decide if you’re worth it? I hope I’ve helped. “
MEETING WITH YOUR PROSPECTS IN PERSON:
If you have decided that you are the sort of person who is happy to get in the car and present information about products or business in the prospect’s home, or you are happy to hold meetings in your own home, the following is not an issue for you.
But if you want to feel more secure, or simply don’t want people in your home, you can meet prospects at the BOM meetings held in your locality, or meet prospects in a local Café or Coffee Shop.
• There will be no pre-judgment possible here about your house or car,
• The prospect will not be pre-occupied with anything else and will be able to focus on what you are telling them
• It is a nice friendly and social way to meet with a stranger, and still easy to call the meeting to a close and leave.
RETAIL ENQUIRY RECORD SHEET
ENQUIRED: Day: ______ Date: ________ Time: ______
DAY PH:_____________________NIGHT PH:________________
MOB:_________________ WHICH NEWSPAPER AD:___________
• THINKS NEED TO LOSE _____________KG.
• HEIGHT: ________________
• CURRENT WEIGHT: _____________ KG
• FRAME (circle): SLIGHT / MEDIUM / HEAVY
• ACTUALLY NEEDS TO LOSE: _____________KG
• GOAL WT.:______________KG
• ULTIMATE GOAL:_____________KG
• TIME FRAME: _________________ (Based On 5kg / Mth)
ANY SPECIAL REASON FOR LOSING WEIGHT?:_____________________________
TRIED ANYTHING BEFORE?:________________________
ANY CONCERNS / NOTES / DETAILS:
DATE DESPATCHED: ______________SENT VIA: _____________
PREFERRED PAYMENT METHOD:
PAYMENT METHOD: [___] Cash [___]Cheque [___] COD Aust Post
□ Credit Card:________________________________
NAME APPEARS ON CARD: ________________________________
CARD NUMBER: ______________________________
EXP DATE: ______________
* INFO LETTER:YES / NO *DATE INFORMATION SENT: _________
* ADDITIONAL INFO. SENT: ______________________________________
* DATE ENTERED INTO DATABASE:___________
* SPOKE TO: __________________________
Distributor Training for Herbalife Health Nutrition Targeted Products
Just ‘right mouse button’ click on the link, and select ‘save target as’ from the pop-up window, to save this ebook to your computer desktop.
PARTY PLAN GUIDE download:
Retail party plan with Dermajetics
Home Retail Party Planner & Schedule
How to Sponsor from Home Parties
How to Sponsor from a Shapeworks power break party
RETAIL CALL SCRIPT
Retailing Call Script
1 ) This is a collection of health stories that have been collected and circulated over the years. One day we will be compiling our own book from the testimonials you post on this website, so remember to go to the a to z health sections and post YOUR health & weight management results there!
Herbalife Health Testimonials
2) And also a book on Sports Testimonials! Contact Us HERE if you have any requests or suggestions for materials to be included in your Distributor Training Tools section.
Herbalife Sports Testimonials
MAKE SURE *YOU* and YOUR CUSTOMER & PROSPECTS
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